Enabling MFA adds an extra layer of protection by requiring an MFA code along with your password to log in.

For trusted devices you frequently use, you can choose to skip verification for a smoother login experience.

If your code isn't recognized and your account has a verified email address or phone number linked, you can use one of those to log in instead.

If you have no other linked verification methods, contact Customer Service for assistance.

Log in to your account on the NEOCRAFT website.

Go to User Center > My Wallet > Recharge NEO Coins.

Select the "Recharge NEO Coins" tab.

Choose the desired amount from USD$1 to USD$500 or enter a custom amount. (Note: USD$1 = 1 NEO Coin)

Select your preferred payment method and complete the transaction.

Visit the official NEOCRAFT website and click RECHARGE from the top menu.

Select the game you wish to recharge in the Game Recharge tab.

Enter your character details and select the item you want.

Choose your preferred payment method and complete the transaction.

Go to NEOCRAFT website > Game Recharge and select the game.

Enter your character details and choose the desired item.

In the final step, select NEO Coins as the payment method.

Log in to your account and go to Security Center > MFA Dynamic Code Setup.

Follow the instructions to bind your account with an authenticator app.

Visit the Security Center and navigate to "MFA Dynamic Code Setup."

Follow the on-screen instructions to disable your current MFA. You'll be prompted to either enter your current MFA code or verify your login password for security purposes.

Once disabled, you can bind a new MFA method if desired.

You can also replace your current MFA by entering the MFA code that you are currently bound to

Go to User Center > Security Center > Phone Binding.

Enter your phone number and click the button to receive a verification code.

Enter the verification code and click Next to complete.

This feature is only available if your account is already linked to a phone number.

Go to User Center > Security Center > Phone Binding.

Enter your current phone number and verification code, then click Next.

Enter the new phone number and complete the verification process.

· This feature is currently unavailable. Please contact Customer Support for assistance.

Go to User Center > Security Center > Email Binding.

Enter a valid email address and click the button to receive a verification code.

Enter the verification code and click Next to complete.

This feature is only available if your account is already linked to an email address.

Go to User Center > Security Center > Email Binding.

Enter your current email address and verification code to continue.

Enter the new email address and complete the verification process.

This feature is currently unavailable. Please contact Customer Support for assistance.

Go to User Center > Security Center > Account Security Assessment.

Follow the provided guidance to improve your account security score.

NEO Coins are in-game tokens issued by NEOCRAFT, with the official and unique icon beingNEO Coins.

Currently, they can be used in-game to purchase at a rate of USD $1 = 1 NEO Coin.

Support for various payment methods is available.

Primarily used for players to make in-game purchases, facilitating a more efficient and secure shopping experience.

NEO Coins can only be acquired through the "Recharge" function on the official NEOCRAFT website.

Alternatively, they can be received as gifts from friends. Note: This feature is currently not available.

Enjoy an additional 10% in-game currency rebate when using NEO Coins for item purchases (exclusive offer).

Single recharge supports a maximum of USD $1,000, eliminating the inconvenience of multiple recharges.

Streamlined process—store and spend, avoiding repetitive recharge procedures; purchase instantly!

Periodic promotions with tax reductions—stay tuned for exclusive offers!

NEO Coins are applicable to all games released by NEOCRAFT. Currently, they are supported in games launched on App Store and Google Play after January 1, 2024.

When a player's account has a sufficient NEO Coins balance, and the game supports NEO Coins deduction, the system will prompt whether to use NEO Coins for deduction.

Choosing NEO Coins for payment will directly deduct the corresponding amount of NEO Coins, completing the purchase.

Alternatively, you can still choose to directly purchase items and pay.

You can view the details and balance of NEO Coins on the recharge page in the user center. Go to view

If there are changes in your location or frequently used devices while using NEO Coins, for the safety of your assets, additional verification may be required. Go to verify.

Please ensure the proper safeguarding of your account information to maintain the secure use of NEO Coins.

NEO Coins are non-refundable; once recharged, no returns or exchanges are allowed—please be aware.

If the NEO Coins balance is negative, users will be unable to use the in-game recharge function until the balance is restored to normal. Go to recharge.

Recharging NEO Coins will earn bonus points (1:100).

Points can be used in the future to redeem rare items, etc. Stay tuned for relevant information in upcoming versions.

NEOCRAFT Limited holds the ultimate interpretation and adjustment rights for the above rules. In case of any disputes, the interpretation by NEOCRAFT Limited shall prevail.

Step 1: Via “Secure Email”

(a) Fill in the bound secure email address in the designated input box and click to receive a verification code.



(b) Enter the verification code received in your secure email and click verify.



(c) From the listed game characters associated with the secure email, select the character for which you wish to change the password and click continue.

Step 2: Follow the instructions t enter a new password.

Step 1: Via “Secure Mobile”

(a) Enter the secure mobile number bound to your account and click to receive a verification code.



(b) Enter the verification code you received and click verify.



(c) From the displayed game characters associated with that secure mobile number, select the character for which you wish to change the password and click continue.

Step 2: Follow the instructions to enter a new password.

To change the bound secure email or mobile phone, please complete the verification process through either the original secure email, secure mobile phone, or a multi-factor authenticator.

After successful verification, the system will lead you to the change page. Enter a new secure email or mobile phone and pass verification to successfully complete the change operation.

When successfully bind a third-party account with a secure email address, this secure email automatically becomes a NEOCRAFT official login account, enhancing account security.

Third-party accounts that have successfully bound a secure mobile number will be provided with options allowing users to set it as a mobile login account, facilitating future account management and security verification.