How to cancel subscription?
A. iOS players please open iTunes store, click on your account details (Top right avatar) - "manage subscription". There you will find all the subscriptions and cancel those you don't want to be further charged. B. Google Play users please check: Setting - Google Account - Payment and Subscription - manage Subscriptions.
I used Facebook/Google/Twitter.. to log in, can I also bind to Neocraft?
Yes. However, in order to help us verify the ownership, please file a new ticket and choose Account/Link account to continue.
Where can I bind my account to NEOCRAFT?
You can only bind your account to NEOCRAFT when you logged in as guest account. Click on settings and you will see the BIND icon.
Where can I get Codes?
All available codes will be posted on our official Facebook or Discord channel, please follow the page or join our Discord to get available codes.
Where can I recharge if in-game recharge doesn't work for me?
Please visit https://accounts.neocraftstudio.com/payment/default to recharge, with extra recharge bonus available!
Why I don't receive what I have purchased in the game?
Please wait for a few minutes since there may be delay due to internet connection. However, if you still don't receive your items in half an hour, please file a new ticket and ask for assistance.
Why would I receive a warning mail?
It should be that you have violated the terms of service by either insulting other players or abusing the system. Your effort on helping build a better gaming environment will be highly appreciated. For more details please file a ticket.